Audience Development and Visitor Engagement - the research tool kit

One way of attracting visitors - good cakes in the café!

How should you set about visitor market research as part of a programme of audience development and visitor engagement? The case study on the link below sets out a method for understanding the profile and background of past and current visitors to a major multi site museum and heritage attraction that can then lead on to creating an audience development programme for attracting new visitors, encouraging repeat visitors and importantly ensuring that both are entertained and engaged during the visit. The case study covers the requirement to gather and measure the views of visitors and ‘non visitors’ on the attraction ‘offer’. Overall the approach is aimed at determining who the visitors are, where they come from, what their needs are in terms of the visit and to identify gaps in both the product offering as well as communications, pricing, on site facilities etc.

Click here to see the case study

Marketing, Event and Exhibition Opportunities in 2012

2012 is the 100th anniversary of the sinking of the Titanic, the bi-centenary of the birth of Charles Dickens, the year of the Olympic and Paralympic Games, the Cultural Olympiad and the Queen’s Diamond Jubilee and there is whole host of other anniversaries and events. So there are great opportunities for visitor attractions to refresh and develop their visitor offer and develop relevant shows, events and exhibitions around these activities and anniversaries given suitable research and interpretation even on modest budgets.Ideas for Writers has a free download for January 2012 here of anniversaries and will also sell you a book for the whole year!.  The only thing to be aware of particularly with the Olympic Games is the question of copyright and use of logos and combinations of words. For those hoping to do something around the Olympic Games attention is drawn to the official Olympic Games website here



To discuss how Attract Marketing can help you  in developing, planning and implementing interpretation themes, ideas, events, festivals and exhibitions please contact Nick Booker at Attract Marketing on +44 (0)1926 864900 or drop us an email - see the right hand column

Charles Dickens, Titanic, Queen's Diamond Jubilee - 2012





New award for Attract client

Canterbury for Culture Award

Attract client, the Canterbury Westgate Towers has won the inaugural Canterbury for Cultural Landscape Award, an award given to a cultural organisation, group or individual making a significant positive impact to Canterbury's environment, architecture or public space.

Interpretation initiatives include turning the Westgate Gaoler's diary into wallpaper which has been put in the gents - Charles Lambie, Westgate Towers' custodian and operator is now worried that visitors will stay seated on the Thomas Crapper toilets for too long reading the news from 1798!
The official opening is the end of July with the next few weeks spent finalizing the opening offer. However from July 1st accompanied tours and familiarization visits through the newly connected 1830 Gaol and café space are on offer.

It's believed that Westgate Towers is the first scheduled ancient monument to reopen under a public /private initiative under the current climate of public spending cuts.

Dunstan, the Westgate Towers' mascot