St Michael's Mount and a quirky museum

St Michaels Mount, a photo by Boxbrownie3 on Flickr.

A view from Marazion in Cornwall of the National Trust property St Michaels' Mount. A must visit is Marazion Museum, completely quirky andy breaks all the current views on interpretation and museums displays. As it says on a local web site 'A very small museum run by enthusiastic volunteers. The museum houses many artefacts - around 90% of which come from Marazion - and the collections depict life in the town of last century.' - ie 10% is irrelevant!

My last vist to the Mount was in 1968! Marazion is well worth a visit and one can easily idle away a couple of hours there

Is this experiential marketing?



Howard Harrison and Tilly Morrissey, of South Pembrokeshire Hospital,

with the display panel and print of Haven Sunderland T9044.

PICTURE: Graham Roberts

 Here’s an interesting way for a visitor attraction to extend its ‘marketing reach’ and be seen to be involved in its local community – linking up with a local hospital and providing an interpretation panel. South Pembrokeshire Hospital’s Sunderland Ward, which is named after the famous flying boat, now has its own interpretation panel to mark special aviation connections.

Patient, Howard Harrison suggested the panel idea to the Pembroke Dock Sunderland Trust, which runs the Flying Boat Centre Workshop and the newly opened Fleets to Flying Boats Centre in the Royal Dockyard.

 

The panel, donated by the Trust, is now displayed alongside many evocative images and photographs of Sunderlands, which were based at Pembroke Dock for nearly 20 years. It includes several photographs of Sunderlands and a brief history of their special links with the town and Haven Waterway including Sunderland survivor T9044 which sank in the Haven in 1940.

Mr Harrison was on hand to formally present the new panel to Tilly Morrissey, the Resource Centre Manager, who said: “We are very grateful to Mr Harrison and to the Trust for this very special display. Mr Harrison has, along with Mr Tony Jones and other patients, donated many Sunderland items to the hospital. This panel sets the ‘Sunderland story’ in context with the ward. I am sure that patients and visitors alike will really enjoy looking at all of these items.”

Sunderland Interpretation Panel

Experiential marketing - what you are probably practising



Engaging with visitors at
The Herbert in Coventry

On the ‘marketing made simple’  web site 'Experiential marketing' is defined as ‘a cross-media promotional activity which encourages two way interaction and direct physical immersion into a brand...is a relatively young marketing discipline, but is growing rapidly because it ticks a lot of the right boxes. Compared to mass media campaigns, experiential events tend to communicate on a much more personal level, generate a deeper level of emotional engagement, result in better conversion rates, and all at relatively low cost. Experiential marketing activities can range from high profile invite only events to tasters at a local farmer's market.’
 

Well excuse me, but isn’t that what most successful visitor attractions, heritage centres, museums etc have been doing for the last 20 years or more? The web site then goes on to ask ‘Why should you chose (sic) to use experiential marketing? ‘
 

It quotes McKinsey and Co as saying  ‘TV advertising will be only a third as effective as it was in 1990 due to increasing advertising costs and dramatic reduction in viewing figures.’ – well blow me down who would have thought that with the proliferation of channels, social media etc?
 

‘Marketing made simple’ goes to say that with the fragmentation and saturation of conventional media channels traditional promotional methods have become less effective. ‘Consumers are becoming immune (surely avoiding?) advertising by fast forwarding through TV adverts… Experiential marketing by its very nature is a dialogue that consumers cannot ignore, not because they're being forced into it, but because it engages with them on a personal level.’
 

Well that reminded me of The Heritage Lottery Fund’s  definition. They describe ‘Interpretation’ as  a specialised form of communication for people visiting heritage sites. To connect with an audience it must: 

• provoke their attention;
• be pleasurable;
• be interesting and meaningful;
• be well-organised and easy to use and understand; and
• have a clear theme or idea to communicate.

Good-quality interpretation: 

• is done with a passion for its subject and aims to capture and spark the imagination of its audience
• communicates stories and ideas, not just facts and figures, is truthful and authentic, respecting the essential characteristics of the heritage resource and
• provokes its audience to think for themselves, thereby coming to their own understanding about what its subject means to them.

The resulting personal connections and meanings are the only way in which visitors’beliefs, attitudes and behaviours can be encouraged to change.  

In promoting the concept of experiential marketing  ‘marketing made simple’ quotes a 2009 survey by Jack Morton that  revealed that the majority of marketers believed "experiential marketing builds customer relationships for the long term".

They also agreed that it generates sales and leads in the short term, increases awareness of the product, drives word of mouth and can align internal audiences with business goals.

Experiential marketing can be used successfully to:

• Build relationships
• Raise awareness
• Increase loyalty
• Establish relevance
• Encourage interaction and product trial
• Create memories
• Stimulate positive word of mouth
• Change the mind of dissatisfied customers - none at the attraction we hope!
• Create product desire
• Verify the target audience
• Increase return on marketing investment

All that suspiciously sounds like what goes in visitor attractions. Experiential marketing events work best apparently when:

• People are susceptible i.e. at an exhibition or other event – a museum maybe?
• They are appealing, engaging and personal
• The event staff are well briefed – as in attractions?
• Part of an integrated marketing campaign
• Right customer groups are accurately targeted – knowing your audience!
• The product is good and easily demonstrated

Experiential marketing can be used to satisfy many marketing requirements, but the best campaigns have more tightly defined goals and include answering:

• Which customers do you want to target?
• What is the best method of interacting with these customers?
• What is the best location and environment?

Success should be measured  and no promotional activity should be put into place without some evaluation and reporting of success. Well that’s what we are always telling our clients – collect that feedback!

‘Experiential marketing is a powerful marketing tool…Ensure your events are well run, well targeted and integrated with other marketing campaigns…and you'll create brand advocates who they will further spread your brand messages through word of mouth advertising, and become a loyal customer for life...Or visitors who want to come back for more experiences perhaps?

So stand up all those attractions who are good at experiential marketing…or just very good at attracting, engaging and generating repeat visitors.

Thanks to ‘marketing-made-simple.com

Marketing is not the only answer for UK tourism

Tower of London from Tower Bridge
copyright Nick Booker

New plans announced to boost UK tourism are unlikely to have the desired effect unless much more fundamental reforms are implemented, says the World Travel and Tourism Council (WTTC).

Reacting to plans from Jeremy Hunt, the UK Secretary of State for Culture, Media and Sport, for an £8m extension of the "GREAT" marketing campaign, and a further £2 million to promote domestic tourism, David Scowsill, President and CEO, WTTC said:

“Jeremy Hunt should be congratulated for recognising the huge economic and social potential of Travel and Tourism in the UK. His plans to invest in a new domestic marketing campaign to draw on the legacy of the London 2012 Olympics and to specifically target the high-spending Chinese market are sensible options. Figures from VisitBritain show that the average spend per visit of Chinese visitors to UK is £1677, compared to the average spend per visit from all countries of £563.

But, the UK is beckoning tourists with one hand and pushing them away with the other. The UK has the highest air tax of any country in the world. Heathrow and Gatwick are effectively full and there is no discernible long-term aviation policy that will provide the routes to China on the scale being provided by other European countries. UK’s visa policy which requires visitors from key growth markets, such as China and India, to go through an expensive, time-consuming and cumbersome process to obtain visas is also a clear deterrent.
Jeremy Hunt is right to want to “turbo-charge” UK tourism, but a much more fundamental reform of visa, taxation and aviation policy is required to make a real difference.”

According to WTTC figures, the Travel and Tourism industry is expected to directly contribute £35.6 billion and almost 950,000 jobs to the British economy during 2012. When the wider economic impacts of the industry are taken into account, Travel and Tourism is forecast to contribute over £100 billion to the UK economy and generate 2.3 million jobs – or 1 in 13 of all jobs in the UK.

Note

The World Travel and Tourism Council is the global authority on the economic and social contribution of Travel and Tourism. It promotes sustainable growth for the industry, working with governments and international institutions to create jobs, to drive exports and to generate prosperity.

In 2011 Travel and Tourism accounted for 255 million jobs globally. At US$6.3 trillion (9.1% of GDP) the sector is a key driver for investment and economic growth. For more than 20 years, the World Travel and Tourism Council has been the voice of this industry globally. Members are the Chairs, Presidents and Chief Executives of the world’s leading, private sector Travel and Tourism businesses. These Members bring specialist knowledge to guide government policy and decision-making, raising awareness of the importance of the industry as an economic generator of prosperity.

New museum for London

Artist's impression the new Postal Museum in London

A new visitor attraction and museum for London has taken a step forward with the announcement that The British Postal Museum & Archive (BPMA) has received planning approval from the London Borough of Camden for its new home at Calthorpe House, near Mount Pleasant sorting office.

The new Postal Museum will provide access to the BPMA’s collections of 400 years of postal, social and design history, including photographs, posters, vehicles, pillar boxes, employment records of millions of people and a world-class stamp collection.

The BPMA will be able to exhibit objects from its museum collection, which is currently held in storage. The new state-of-the-art premises will also include educational facilities for visiting schools, digitisation facilities and a purpose built Archive repository, built to modern environmental and security standards.

New sustainability initiative by major museum & gallery

Without compromising its artistic and cultural integrity and reflecting the need for continuing sustainability, the Herbert Art Gallery & Museum, one of the Midland's flagship cultural and heritage venues has launched Herbert Touring. The new initiative brings high quality exhibitions to other venues in the heritage sector, with exhibitions curated by their experienced creative team.

The Herbert prides itself on the broad range of its exhibitions programme and will bring this variety to its touring portfolio. Exhibitions are available to museums with subjects as diverse as the myths surrounding ancient Egypt, to a stark portrayal of canal culture in the 1950s, to the hottest up and coming street artists.

Herbert Touring has been launched with the support of the Arts Council and as pressure continues on museum budgets, the importance of this kind of entrepreneurial activity is likley to become of increasing importance.

See more on Herbert Touring here  

Naseby Battlefield Project

Naseby Battlefield Project, a group on Flickr.

The Naseby Battlefield Project aims to enhance visitor facilities at Naseby battlefield.

More on the Naseby Battlefield Project and Attract's role here here